Company-aware AI answers, custom escalation to your team, an admin panel with analytics, and SSO — for teams of any size.
Secure data isolation per organization, with role-based access controls built for business.
Give Cait company-specific context — intranet links, internal contacts, VPN steps, and policies — so answers fit your environment.
Resolution rates, ticket volume, resolution times, and per-user usage — from the admin dashboard.
Single Sign-On with Microsoft, role-based access controls, and data isolation per organization.
Route unresolved tickets straight to your IT team's inbox, with configurable escalation and custom auto-close timing per domain.
Email support with priority handling, plus onboarding help to get your team set up.
Cait replies by email with a real fix — and every message carries the actions your people need. No portal, no login, no waiting.
Escalations don't land as a cold one-liner. Cait hands off a written summary, the ticket details, and the entire conversation — so your team starts solving, not interviewing.
User can't reach the VPN from home. Confirmed the correct portal and credentials; GlobalProtect still times out. Likely a certificate or account-side config issue — needs IT to verify Jordan's VPN profile.
Supporting more than one company? Run them all from a single AssistDesk account — each client's domain, tickets, users, and seats in one place, each routed to its own helpdesk.
Total employees across all domains you want to use AssistDesk with
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